Effect of intentional organizational forgetting on organizational performance of sports and youth departments in the northwest of the country: the mediating role of innovation in services

Document Type : Research Paper

Authors

1 Ph.D Student in Sport Management, Department of Physical Education, Ardabil Branch, Islamic Azad University, Ardabil, Iran

2 Assistant Professor of Sport Management, Department of Physical Education, Naghadeh Branch, Islamic Azad University, Naghadeh, Iran (Corresponding Author)

3 Assistant Professor of Sport Management, Department of Physical Education, Khoy Branch, Islamic Azad University, Khoy, Iran

Abstract

Introduction: The purpose of this study was to investigate the effect of intentional organizational forgetting on organizational performance of sports and youth departments in the northwest of the country, emphasizing the mediating role of innovation in services.
Methods: The current study was a descriptive-correlation study and in terms of purpose was an applied research, which was carried out by the field method. The statistical population of this study included all managers and employees of sports and youth departments in the northwestern provinces of the country. Three hundred-one participants were selected as a statistical sample using random sampling method. Data was collected through a questionnaire (Alpha coefficient was above 0.8). For data analysis, descriptive statistics (such as Tables, mean, standard deviation) and inferential statistics (Pearson correlation coefficient, confirmatory factor analysis and structural equation modeling) were used by SPSS and PLS software.
Results: The results showed that intentional forgetting had positive and significant effects on organizational performance (p=0.001 and p=0.001). On the other hand, intentional forgetting had a positive and significant effect on innovation in service (p=0.001). Also, innovation had a positive and significant effect on organizational performance (p=0.001).
Conclusion: The results indicate that through effective organizational forgetting, organizations are able to new product, service and process, which brings innovative managerial and operational results.

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