Identification and Analysis of the Thematic Network Influencing the Quality of Educational Services at Fars University of Medical Sciences

Document Type : Research Paper

Authors

1 PhD. Student, Department of Educational Management, Marv.C., Islamic Azad University, Marvdasht, Iran.

2 Assistant Professor, Department of Educational Management, Marv.C., Islamic Azad University, Marvdasht, Iran.

10.22038/mjms.2026.93357.5202

Abstract

Introduction: The quality of educational services is one of the most critical components of success and effectiveness in universities, particularly in the field of medical sciences, as high-quality education facilitates student empowerment and the professional development of faculty members. The aim of this study was to identify and explain the thematic network of educational service quality at Fars University of Medical Sciences during the 2022–2023 academic year.
Methods: This study employed a qualitative methodology with a thematic analysis approach within an exploratory research framework. Participants included experienced faculty members, senior-year students, and educational managers and experts with more than eight years of experience in the field of educational service quality. Participants were selected through purposive, criterion-based sampling. Data was collected through semi-structured interviews and continued until theoretical saturation was achieved (n=23). Data analysis was conducted using thematic analysis, and a thematic network was developed.
Results: The findings led to the identification of one global theme, seven organizing themes, and forty-three basic themes. The organizing themes comprised faculty human factors, student human factors, university staff human factors, structural factors, social factors, educational factors, and research factors, each of which explains fundamental dimensions of educational service quality within the academic environment.
Conclusion: Based on the extracted thematic network, a comprehensive framework was developed to represent the factors influencing the quality of educational services. This framework can serve as a foundation for the development of evaluation models and strategic planning in medical sciences universities.

Keywords

Main Subjects

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doi:10.1080/03075079.2019.1614502

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Medical Journal of Mashhad university of Medical Sciences
Volume 69, Issue 1
May 2026
Pages 105-119

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