شناسایی و تحلیل شبکه مضامین مؤثر بر کیفیت خدمات آموزشی در دانشگاه‌ علوم پزشکی فارس

نوع مقاله : مقاله پژوهشی

نویسندگان

1 دانشجوی دکترا، گروه مدیریت آموزشی، واحد مرودشت، دانشگاه آزاد اسلامی مرودشت، ایران. ایمیل: 3251737457@iau.ir

2 استادیار، گروه مدیریت آموزشی، واحد مرودشت، دانشگاه آزاد اسلامی مرودشت، ایران. ایمیل نویسنده مسئول مکاتبات: dr.rezazarei1972@miau.ac.ir

3 استادیار، گروه مدیریت آموزشی، واحد مرودشت، دانشگاه آزاد اسلامی مرودشت، ایران. ایمیل: 22961744422@iau.ir

4 استادیار، گروه مدیریت آموزشی، واحد مرودشت، دانشگاه آزاد اسلامی مرودشت، ایران. ایمیل: nader_shahamat@yahoo.com

10.22038/mjms.2026.93357.5202

چکیده

مقدمه: کیفیت خدمات آموزشی یکی از مهم‌ترین مؤلفه‌های موفقیت و کارآمدی دانشگاه‌ها به ویژه در حوزه علوم پزشکی است، چرا که آموزش با کیفیت، توانمندسازی دانشجویان و توسعه حرفه‌ای اساتید را تسهیل می‌کند. هدف این مطالعه، شناسایی و تبیین شبکه مضامین کیفیت خدمات آموزشی در دانشگاه‌ علوم پزشکی فارس در سال تحصیلی ۱۴۰۲-۱۴۰۱بود. روش کار: پژوهش حاضر با ماهیت کیفی و رویکرد تحلیل مضمون، در بستر یک مطالعه اکتشافی انجام شد. مشارکت‌کنندگان شامل اساتید هیأت علمی دارای سابقه آموزشی، دانشجویان سال‌های پایانی و مدیران و کارشناسان آموزش دارای تجربه بیش از هشت سال در حوزه کیفیت خدمات آموزشی بودند که به‌صورت هدفمند و ملاک‌محور انتخاب شدند. داده‌ها از طریق مصاحبه‌های نیمه‌ساختار‌یافته گردآوری و تا رسیدن به اشباع نظری ادامه یافت (23 نفر). برای تحلیل داده‌ها از رویکرد تحلیل مضمون و تدوین شبکه مضامین استفاده شد. نتایج: یافته‌ها منجر به شناسایی یک مضمون فراگیر، ۷ مضمون سازمان‌دهنده و ۴۳ مضمون پایه گردید. مضامین سازمان‌دهنده شامل مؤلفه‌های انسانی اساتید، انسانی دانشجویان، انسانی کارکنان دانشگاه، ساختاری، اجتماعی، آموزشی و پژوهشی بودند که هریک ابعاد بنیادین کیفیت خدمات آموزشی را در محیط دانشگاهی تبیین می‌کنند. نتیجه‌گیری: بر اساس شبکه مضامین استخراج‌شده، چارچوبی جامع برای بازنمایی عوامل اثرگذار بر کیفیت خدمات آموزشی ارائه شد که می‌تواند به‌عنوان مبنای توسعه مدل‌های ارزیابی و برنامه‌ریزی راهبردی در دانشگاه‌های علوم پزشکی مورد استفاده قرار گیرد.

کلیدواژه‌ها

موضوعات

عنوان مقاله [English]

Identification and Analysis of the Thematic Network Influencing the Quality of Educational Services at Fars University of Medical Sciences

نویسندگان [English]

  • Maryam Malek Mahmoudi 1
  • Reza Zarei 2
  • Ahmad Reza Ojinezhad 3
  • Nader Shahamat 4
1 PhD. Student, Department of Educational Management, Marv.C., Islamic Azad University, Marvdasht, Iran.
2 Assistant Professor, Department of Educational Management, Marv.C., Islamic Azad University, Marvdasht, Iran.
3 Assistant Professor, Department of Educational Management, Marv.C., Islamic Azad University, Marvdasht, Iran.
4 Assistant Professor, Department of Educational Management, Marv.C., Islamic Azad University, Marvdasht, Iran.
چکیده [English]

Introduction: The quality of educational services is one of the most critical components of success and effectiveness in universities, particularly in the field of medical sciences, as high-quality education facilitates student empowerment and the professional development of faculty members. The aim of this study was to identify and explain the thematic network of educational service quality at Fars University of Medical Sciences during the 2022–2023 academic year.
Methods: This study employed a qualitative methodology with a thematic analysis approach within an exploratory research framework. Participants included experienced faculty members, senior-year students, and educational managers and experts with more than eight years of experience in the field of educational service quality. Participants were selected through purposive, criterion-based sampling. Data was collected through semi-structured interviews and continued until theoretical saturation was achieved (n=23). Data analysis was conducted using thematic analysis, and a thematic network was developed.
Results: The findings led to the identification of one global theme, seven organizing themes, and forty-three basic themes. The organizing themes comprised faculty human factors, student human factors, university staff human factors, structural factors, social factors, educational factors, and research factors, each of which explains fundamental dimensions of educational service quality within the academic environment.
Conclusion: Based on the extracted thematic network, a comprehensive framework was developed to represent the factors influencing the quality of educational services. This framework can serve as a foundation for the development of evaluation models and strategic planning in medical sciences universities.

کلیدواژه‌ها [English]

  • Quality assessment
  • Educational services
  • Thematic network
  • University of Medical Sciences
  • Fars

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doi:10.1080/03075079.2019.1614502

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مجله دانشکده پزشکی دانشگاه علوم پزشکی مشهد
دوره 69، شماره 1
فروردین1405
فروردین 1405
صفحه 105-119

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