نوع مقاله : مقاله پژوهشی
نویسندگان
1 گروه میکروبشناسی و ویروس شناسی، دانشکده پزشکی، دانشگاه علوم پزشکی مشهد، مشهد، ایران
2 مدیریت امور آزمایشگاههای دانشگاه علوم پزشکی مشهد، مشهد، ایران
چکیده
کلیدواژهها
موضوعات
عنوان مقاله [English]
نویسندگان [English]
Introduction: In medical diagnostic laboratories, microbiology departments rely on manual processes requiring expert skills, making training crucial for service quality and error reduction. This study assessed the impact of skills-based training on service quality within microbiology departments of hospitals affiliated with Mashhad University of Medical Sciences.
Method: This quasi-experimental study, conducted in three phases, evaluated the effectiveness of a skills-based intervention. The phases included: (1) pre-analytic (field surveys and expert meetings to identify key challenges), (2) Analytic (review of past reports, field visits, and expert meetings), and (3) post-analytic (meetings with laboratory technical officials).
Findings: Follow-up visits evaluated the effectiveness of training courses. The three hospitals with the largest increases in scores (out of 100 points) following the training were: Hospital A (83%), Hospital B (77%), and Hospital C (71%), based on assessments in the second half of 1402. This reflects an increase from their pre-training scores in the first half of 1402: Hospital A (51%), Hospital B (52%), and Hospital C (60%).
Conclusion: The training intervention improved the implementation of the quality assurance program and service quality by significantly reducing non-conformities.
کلیدواژهها [English]
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